The Columbus Zoological Park Association

Customer Contact Center Team Member, ($500 SIGN-ON BONUS)

Job Locations US-OH-Powell
ID 2021-1610
Type
Seasonal
Park
The Columbus Zoo and Aquarium

Overview

Zoo Entrance  - Grahm S. Jones, Columbus Zoo and Aquarium (1)

 

Get hired today and be eligible for a $500 sign-on bonus!

Greeting and building a relationship with our guests before they ever enter our parks, the contact center acts as a vital link between the zoo and our community. The contact center is responsible for dispensing a wide range of information for the Columbus Zoo and Aquarium, Zoombezi Bay, and The Wilds in a quick and efficient manner via phone call or email. If you are comfortable on both computers and phones, like working in a fast-paced environment, and have a strong desire to help others, apply today!

Responsibilities

  • Answers phone calls and emails in relation to all Zoo departments while providing exceptional customer service.
  • Performs typing, data entry, filing and general office duties for designated areas.
  • Up-selling memberships, special events, educational offerings and other Zoo related offerings as appropriate.
  • Utilize Salesforce database to log all calls and inquiries.
  • Assist with special event ticket fulfillment.
  • Assist with Membership processing as needed.
  • Performs other duties as assigned.
  • Posted schedule may be subject to change based on operational needs such as weather condition, guest attendance and department needs.

Qualifications

  • Must be at least 16 years old.
  • High school diploma or equivalent required.
  • PC skills required (knowledge of Excel, and Microsoft Word preferred).
  • Good organizational skills.
  • Able to balance multiple assignments successfully.
  • Able to work in varied weather conditions (i.e. extreme heat, rain).
  • Excellent verbal and written communication skills.
  • Able to maintain courteous and helpful behavior.
  • Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
  • Able to work flexible schedule including weekends, evenings and holidays.
  • Subject to BMV check.
  • Subject to Drug Free Workplace Policy.
  • Subject to Criminal Background check.

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