The Columbus Zoological Park Association

Membership/Season Pass Processing Team Lead, Position Pays $13 an Hour!

Job Locations US-OH-Powell
ID 2021-1678
The Columbus Zoo and Aquarium


Mighty Nanuq

One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you’re enthusiastic and comfortable entering accurate data on a computer, this may be the job for you!


  • Coordinates daily workflow of all office tasks to assure deadlines are met.
  • Provides training and work direction to seasonal Membership staff.
  • Opens, closes and supervises the membership office daily.
  • Sale and processing of memberships and season passes.
  • Up-sells memberships and season passes.
  • Performs data entry, filing and general office duties for designated areas.
  • Develops spreadsheets and word processing documents to maintain office organization.
  • Resolves phone calls, emails and in person guest complaints regarding memberships while upholding the Make it G.R.E.A.T. standards.
  • Ability to work in a fast-paced environment with sometimes stressful situations.
  • Performs other duties as assigned.


  • Must be at least 16 years old.
  • Ability to supervise and motivate others.
  • PC skills required (knowledge of Excel, and Microsoft Word preferred).
  • Ability to stay highly organized and pay attention to details.
  • Able to balance multiple assignments successfully.
  • Able to work in varied weather conditions (i.e. extreme heat, rain).
  • Excellent verbal and written communication skills.
  • Able to maintain courteous and helpful behavior.
  • Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
  • Able to work flexible schedule including weekends, evenings and holidays.
  • Subject to BMV check.
  • Subject to Drug Free Workplace Policy.
  • Subject to Criminal Background check.


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