One of the first team members to interact with our guests, the membership team serve as ambassadors for the zoo, engaging our members while promoting and distributing materials to Columbus Zoo, Zoombezi Bay and The Wilds members. If you’re enthusiastic and comfortable entering accurate data on a computer, this may be the job for you!

• Sale and processing of memberships and season passes.
• Follows data entry protocol to maintain an accurate database.
• Up-sells memberships and season passes.
• Performs data entry, filing and general office duties for designated areas.
• Answers phone calls and emails regarding membership and general Zoo questions.
• Develops spreadsheets and word processing documents.
• Assists with the Customer Contact Center as needed.
• Performs other duties as assigned.
• Posted schedule may be subject to change based on operational needs such as weather condition, guest attendance and department needs.

• Must be at least 16 years old.
• PC skills required (knowledge of Excel, and Microsoft Word preferred).
• Good organizational skills and excellent attention to detail.
• Able to balance multiple assignments successfully.
• Able to work in varied weather conditions (i.e. extreme heat, rain).
• Excellent verbal and written communication skills.
• Able to consistently maintain professional behavior in various settings.
• Able to efficiently assess member needs and provide recommendations based on membership program types and benefits.
• Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
• Must be able to work flexible schedule including weekends, evenings and holidays.
• Subject to BMV check.
• Subject to Drug Free Workplace Policy.
• Subject to Criminal Background check.