Supporting Zoo Adventures—One Call at a Time

Position pays $15 per hour

Join the Team! This flexible, guest service role involves handling customer inquiries, assisting with ticketing and membership information, and providing exceptional service across phone and web-based systems. You’ll be supporting a dynamic, fast-paced environment, working evenings, weekends, and holidays, while promoting our mission of “Empowering People. Saving Wildlife.” If you’re committed to providing excellent customer experiences and thrive in a fast-paced call center environment, we’d love to have you on our team!

Guest Communication & Support

• Answer incoming phone calls related to the Columbus Zoo and Aquarium, Zoombezi Bay, and The Wilds.
• Provide accurate, courteous, and helpful information to guests.
• Maintain positive guest interactions and uphold guest service standards.

Call Handling, Documentation & Systems

• Utilize Salesforce and RingCentral to log all calls, inquiries, and guest interactions accurately.
• Use Checkfront to assist guests with reservations and booking inquiries for The Wilds.
• Perform typing, data entry, and general office duties as assigned.

Sales, Promotions & Guest Engagement

• Promote and up-sell memberships, special events, educational programs, and related offerings.
• Educate guests on park programs, events, and experiences to enhance visit planning.

Issue Resolution & Professional Conduct

• Attempt to de-escalate guest complaints and concerns professionally.
• Follow all standard operating procedures, safety protocols, and workplace policies.
• Perform other duties as assigned to support call center operations.

Education & Experience

• High school diploma or equivalent preferred.
• One year of customer service and/or call center experience preferred.
• Experience with web-based phone systems and Salesforce preferred.

Technical & Administrative Skills

• Proficiency with Microsoft Office software is required.
• Ability to perform accurate data entry and maintain digital records.
• Comfortable navigating multiple systems while on active calls.

Communication & Customer Service

• Strong verbal and written communication skills are required.
• Ability to multitask and remain professional during high call volumes.
• Demonstrated ability to maintain courteous, helpful, and guest-focused behavior.

Workplace Requirements & Availability

• Ability to work independently and collaboratively in a team environment.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to adhere to a drug-free workplace policy, including required testing.
• Ability to successfully complete an annual criminal history background check.